1. If you are interested in an item that is not on the store please email your requests or suggestions to shop@fctampabay.com.
2. Yes, during checkout there is a “Ship To” entry form, as well as a “Bill To” box.
3. Although most online orders go very smoothly, you may experience an occasional bump in the process. If you are not sure what to do next to complete your order, the Shopping Cart is a good place to start. In most cases, you'll get back on track and easily complete your order. If you continue to have trouble with your order, please call FC Tampa Bay directly at 800-582-9850 or contact CUSTOMER SERVICE.
4. Once you have completed an order in the shopping cart and receive a digital receipt via e-mail, FC Tampa Bay initiates the order fulfillment process – at that time, there is no way to recall. You can cancel the order anytime during the shopping cart process, but not after confirmation. If the order is in by 2PM Eastern Time, FC Tampa Bay will ship the order on the next business day. If you would like to attempt to cancel or modify the order after the confirmation process, please call NewClients immediately at 800-582-9850 or contact CUSTOMER SERVICE.
5. NewClients will send a digital receipt to you via email with your order information. Your confirmation will include an order number that you can reference if you have any future questions.
6. All orders placed by 1PM ET Monday - Friday will ship same day. Any orders placed after that time will ship the following business day.
